Another go, on us
Confirmed generation failure? Your generation opportunity is restored.
Not to your taste?
Request a full refund within 7 days of delivery, back to your original payment method.
Changed your order?
If generation has not started, request a full refund within 7 days of payment.
Two refund windows
For a successfully delivered video, the 7-day window begins when the finished video is available to view and download. For an unused purchase, the 7-day window begins at payment.
Downloading or deleting a video does not change eligibility. Refund requests will be made in your account, and full refunds go back to the original payment method. A request submitted within the window keeps its eligibility while payment processing continues.
If a video cannot be delivered
A confirmed system failure restores the order’s generation opportunity. For unresolved processing or cancellation, the service will accept a refund request and reconcile the task. System non-delivery can still receive full-refund handling after the unused-purchase window.
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