Refund policy

Last updated November 6, 2026

Full refunds return the eligible payment, including amounts collected as part of that payment, through the original payment method.

After successful delivery

If you are unhappy with the result, request a full refund within seven continuous 24-hour periods after the video becomes available to view and download. Downloading or deleting the video keeps this eligibility intact. Giving a reason is optional.

Failed generations

A confirmed generation failure restores the opportunity attached to the original order once. If a system problem prevents successful delivery, contact support for a full refund even when the ordinary unused-purchase window has passed. Unresolved or in-progress requests can be submitted for cancellation and refund review, with further generation frozen while the request is handled.

Unused purchases

If generation has not started, request a full refund within seven continuous 24-hour periods after payment. The end of that refund window does not expire the unused generation opportunity.

How to request a refund

Submit the request from the relevant order or video page, or contact support with your order ID and account email. The original request time determines the window. Processing delays do not cancel an on-time request. If the payment provider reports a failed or cancelled refund, support will reconcile it and arrange a retry or further handling.

Questions? Email support@wchewsai.com.